Cancellation & Refund Policy

Cancellation Policy:

  1. Cancellation Before Shipment: If you wish to cancel your order before it has been shipped, please contact our customer service team immediately with your order details. We'll make every effort to accommodate your request. Once the order has been shipped, it cannot be canceled.

  2. Cancellation After Shipment: Orders that have already been shipped cannot be canceled. In such cases, you may return the items following our refund policy guidelines.

Refund Policy:

  1. Damaged or Defective Products: In compliance with Indian consumer protection laws, if you receive a damaged or defective product, please contact us within [number] days of receiving your order. We will gladly replace the item or issue a refund, depending on your preference. Please provide clear photos of the damaged or defective product for our records.

  2. Quality Concerns: We adhere to Indian standards for product quality. If you're unsatisfied with the quality for any reason, please reach out to us within [number] days of purchase. We may offer a replacement or refund, subject to evaluation.

  3. Incorrect or Incomplete Orders: If you receive incorrect or incomplete orders, please notify us within [number] days of delivery. We will rectify the issue by sending the correct items or issuing a refund for the missing items.

  4. Change of Mind: As per Indian regulations, if you wish to return an item due to a change of mind, you may do so within [number] days of purchase, provided that the product is unopened and in its original condition. Please note that return shipping costs will be the responsibility of the customer.

How to Request Refunds or Cancellations:

To request a refund or cancellation, please contact our customer service team at kinsfolkcorporations@gmail.com with your order details and reason for the request. We'll guide you through the process and ensure your concerns are addressed promptly.

Note: All refunds will be processed within 20 business days of approval, in compliance with Indian consumer protection laws. Please allow additional time for the refund to reflect in your account, depending on your payment method and financial institution policies.

For further inquiries or assistance, feel free to reach out to our customer service team. Your satisfaction is our top priority.

Hashmitha Enterprises reserves the right to amend or update these policies at any time in accordance with Indian laws and regulations.